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  • Loyalty terms and conditions

    1. Definitions and interpretations

    This document outlines the Terms and Conditions of the Oakam Grow (“We”, “Us or “Our”) points  Programme.

    Please be aware that by using the 1.5 version of the Oakam App and above you will be confirming that you have read, understood and agree to these Terms and Conditions. You are also agreeing that we can use your information made available on the service (including your personal information) for the purposes set out under the Privacy Policy.

    2. What is Oakam Grow?

    The Oakam Grow programme is a point based reward system for our customers. We will reward you with points when you perform important actions that we believe promote good financial behaviour, engagement and loyalty.

    3. Who is eligible to take part in the Oakam Grow Programme?

    To be eligible for the reward programme, you must:

    • Have an active loan with Oakam
    • Be registered for the Oakam App and have your loan connected
    • Be using version 1.5 or higher of the Oakam App

    Your participation in the reward programme will begin once you have downloaded the latest version of the Oakam App.

    We reserve the right to exclude certain customers from this Programme due to technical constraints.

    We reserve the right to take any appropriate action where you have breached the terms and conditions of either the loan product or this Reward Programme.

    4. How can I earn points?

    You will get points for:

    4.1.Registering for the Oakam Mobile App

    We have given you 20 points for connecting your loan in the Oakam Mobile App. You can only get it once.

    4.2 Using the Oakam Mobile App

    We believe that our Mobile app is a great way to keep you up to date give so we will give you points for logging in and checking your account, see details below:

    Number of logins between your most recent repayment date and your next repayment date Points earned
    1 1
    2 2
    3 + 3

    4.3 Making your repayments on time

    You will earn points for each scheduled repayment that is made on time and in full. You will not earn points for any period that your account is in arrears. Please note you will not be rewarded for one off repayments.

    You will not earn points for your for any period of time that our records show that your account is with a Debt Collection Agency, Debt Management Company or undergoing Insolvency proceedings (Bankruptcy, Debt Relief Order or Individual Voluntary Arrangement).

    How many points you will get will depend on your repayment frequency, see below:

    Repayment Frequency Points per Repayment


    2 Weekly


    4 weekly




    It may take up to 5 days from the event for you to see your points applied in the Oakam App.


    You will be able to get special Achievements for displaying good financial behaviour, loyalty and recommending our products to your friends and family which will earn you additional points. Specific rules, about points will be found within the App and they form part of these Terms and Conditions.


    You will offered a chance to exchange your points for rewards. Specific rules, and rewards points value will be found within the App and they form part of these Terms and Conditions.

    7. Lowering your interest rate reward

    In the event that a pricing upgrade (lowering interest rate) is activated, the value of the pricing upgrade will be deducted from your coins balance. Oakam does reserve the right to change the number of coins needed to activate a pricing upgrade but will adequately inform you of this value prior to applying the upgrade.

    8. Special offers

    From time to time we might feature special offers. Some of these special offers will be limited in terms of inventory and/or time and we will let you know the details by email or they will be displayed within the App. Not all offers may be visible at all times to all members.

    9. Altering the Oakam Grow Programme

    We reserve the right to vary the rules of the programme and application’s content at any time without prior notice. We reserve the right to change, substitute or remove any rewards or offers at any point without the prior notice. Any changes will be notified in the App and updated in the Terms and Conditions.

    10. Cancellation

    We reserve the right to withdraw or cancel the Programme at any time by giving not less than 7 days notice in the App and on the website

    11. Disputes

    In the case of dispute, the decision of Oakam shall be final.

    12. Communications and feedback

    By participating in the Oakam Grow Programme you are agreeing that we may contact you with, marketing or promotional materials related to the scheme and other information that may be of interest to you, including marketing and promotional content and offers through email, text messages, push notifications and direct mail

    13. Opt Out

    If at any point you would like to opt of the Rewards Programme or associated communications, please contact us on or email us at help@oakam.com.

    14. Complaints

    If you need to make a compliant please refer to our Complaints Procedure provided with your loan application pack and which is also available on our website www.oakam.com.

    If, after having followed our complaints process, you remain dissatisfied, you may, within six months of the date of our Final Response letter, refer your complaint to the Financial Ombudsman service for an independent review.

    The Financial Ombudsman Service can be contacted at:

    Financial Ombudsman Service

    Exchange Tower


    E14 9SR