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Warning: Late repayment can cause you serious money problems. For help, go to moneyadviceservice.org.uk

  • Help
  • FAQs

    Loan repayments during the administration

    • Do I still need to repay my loan?

      Yes. The terms and conditions of all loans remain as agreed when the loan was taken out and payment remains due. Your loan was with Oakam Limited which traded using https://loal.app/ website.

    • What will happen if I don’t repay my loan on time?

      The terms and conditions remain as agreed when the loan was taken out.  This means if you miss a payment your credit score could be affected.

    • Can I take out a new loan or add additional funds to my existing loan?

      Oakam Ltd trading as Loal is unable to provide further lending.

    • I can’t afford to repay my loan. What should I do?

      If you can’t repay your loan on time, please contact the Customer Support team at help@oakam.com. One of the team will respond to your email as soon as possible. The following services are also available:

      Entity Website About
       

      Citizens Advice

       

      www.citizensadvice.org.uk

      People  can  speak  to  advisors  in person at a branch or on the phone.
       

      The Money

      Advice Service

       

      www.moneyadviceservice.org.uk

      A  government-backed  service  that can be contacted by telephone and has budget calculators.
       

      StepChange

       

      www.stepchange.org

      Debt charity that can provide free advice and a free debt management plan.
      National

      Debtline

       

      www.nationaldebtline.org

      Offers  free  guidance  and  budget planners.
    • How do I repay my loan?

      Your loan should be repaid in accordance with the timetable agreed when your loan was taken out. For more information on repayment arrangements, your Continuous Payment Authority and alternative payment methods, please contact our Customer Support Team. In case your debit card details have changed, please update your card via the Oakam App before your loan repayment date.

      There will be no change to our bank details. If you receive any requests to make payment to an alternative account, please inform the Customer Support team straight away by email help@oakam.com.

      Never give personal or account details to anyone who contacts you unexpectedly. We will never ask for your bank details or your security details such as your password.

       

    • I need to talk to someone about my loan or I have a question which is not answered here.

      If your question is not covered in our FAQs, please contact us by email at help@oakam.com. One of the team will respond to your email as soon as possible.

      If your question is still not answered, please email your query to restructuring@krestonreeves.com .   The Administrators’ team will also look at all queries emailed to these addresses. Please be aware that we are expecting a large volume of queries. You may therefore not receive an immediate response.

    • Will I still be able to access my account during the administration?

      You will continue to have access to the your account through the Oakam mobile app.