Yes. The terms and conditions of all loans remain as agreed when the loan was taken out and payment remains due. Your loan was with Oakam Limited which traded using https://loal.app/ website.

The terms and conditions remain as agreed when the loan was taken out.  This means if you miss a payment your credit score could be affected.

Oakam Ltd trading as Loal is unable to provide further lending.

If you can’t repay your loan on time, please contact the Customer Support team at help@oakam.com. One of the team will respond to your email as soon as possible. The following services are also available:

Your loan should be repaid in accordance with the timetable agreed when your loan was taken out. For more information on repayment arrangements, your Continuous Payment Authority and alternative payment methods, please contact our Customer Support Team. In case your debit card details have changed, please update your card via the Oakam App before your loan repayment date.

There will be no change to our bank details. If you receive any requests to make payment to an alternative account, please inform the Customer Support team straight away by email help@oakam.com.

Never give personal or account details to anyone who contacts you unexpectedly. We will never ask for your bank details or your security details such as your password.

If your question is not covered in our FAQs, please contact us by email at help@oakam.com. One of the team will respond to your email as soon as possible.

If your question is still not answered, please email your query to restructuring@krestonreeves.com .   The Administrators’ team will also look at all queries emailed to these addresses. Please be aware that we are expecting a large volume of queries. You may therefore not receive an immediate response.

You will continue to have access to the your account through the Oakam mobile app.