Careers

Customer Champions

Store & Contact Centre teams

As the first point of contact with customers, we’re dedicated to creating a seemless and rewarding experience. Our team collectively speaks over 30 languages, making customers feel understood and at home.

We are : Store Advisors, Contact Centre Advisors, Store Assistant General Managers, Contact Centre Team Leaders, Store General Managers & Operations Managers

Bawany, Virtual Store Team Leader

“Development opportunities are limitless if you are ambitious”

My journey started as an Advisor, and I soon had the opportunity to become a Team Leader. Oakam offers more than a job, here you can build a career.Development opportunities are limitless if you are ambitious. The friendly atmosphere of my team and its cultural diversity makes every working day a pleasure.

Christopher, Senior Underwriter

“Helping customers get out of difficult situations is inspiring”

I always find it heart-warming to hear from customers who are genuinely thankful for our services. Helping customers get out of difficult situations keeps my job inspiring.

Shanika, Customer Relationship Manager

“The most rewarding aspect is seeing progress and helping customers”

I work in the Collections department where we deal with customers who have fallen behind on their repayments. We are their first point of contact when something goes wrong. The interesting thing about this job is the different types of customer that you meet through every phone call. I think the most rewarding aspect is seeing progress and helping customers get back on track.

Darja, Customer Relationship Manager (Store)

“Oakam’s employees are what makes this organisation so unique”

This job is pretty challenging and requires multitasking, but the best part is appreciation from customers, when you have helped them, when no one else could.What can I say about this job? Well, it is challenging because we help people from a variety of backgrounds. However, having great colleagues around to help makes everything much easier. I believe Oakam’s employees are what makes this organisation so unique. The best part about my job is the satisfaction I get once I’ve helped customers.

Back to Careers

Warning: Late repayment can cause you serious money problems. For help, go to moneyadviceservice.org.uk