In the UK alone, 12 million consumers lack access to basic financial services. We are a Fintech company that empowers those overlooked by traditional lenders. We provide our customers with the tools to build a brighter financial future.
Our commitment is to bring every single customer:
We take the time to listen and understand each of our customers’ situations. This personal approach prevails throughout the Oakam journey, from the loan decision to the last repayment.
Our multiple channel, languages and products are key elements of the Oakam journey. Through convenience and accessibility we ensure customer satisfaction.
Our model is built to empower our users, giving them the tools to shape their journey. We do so through human policies and digital innovations like Oakam Grow.
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The global need for microlending is still distinct - underserved communities need better access to safe, transparent and fair financial products. In 2017, the global microlending market amounts to £1.8tn and is serviced by around 200,000 loan-servicing and doorstep agents. At Oakam, we disrupt this market through the extensive use of AI, machine learning and gamification.
Instead of penalising our users for bad credit history, we choose to reward positive credit behaviour and offer fair interest rates with no hidden charges. Our digital approach further empowers customers by making it easier, safer and more rewarding to access credit and build good repayment habits.
We believe that technology should enhance, not replace face-to-face engagement. In addition to our contact centre and mobile app, Oakam agents interact with customers in our stores located across London and the Midlands. This omni-channel model facilitates a high-touch experience and the opportunity to better understand the needs of our customers.
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Our unique approach has been awarded:
Oakam customers hail from diverse backgrounds and different nationalities. We strive to service our customers according to their personal circumstances, and in their native language. This is why 90% of our customers rate our service as 9.5 on Trustpilot and 45% of our new customers were referred by another Oakam customer. But don’t take it from us, hear some of our customer’s stories here:
CEO & Founder
Head of Risk & Analytics
Senior User Experience Designer
Head of Legal & Regulatory Affairs
Corporate Development Manager
Head of IT Shared Services
Xiaoyun Yang (PhD)
Head of Data science
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