At Oakam we are committed to offering our customers a responsible lending solution. As a direct consumer credit lender, we are regulated by the Financial Conduct Authority (FCA) under the Consumer Credit Act and we take our obligation to treat you in a fair and respectful manner very seriously.
What you can expect from us:
We look at every customer individually. We listen to you, consider your current financial situation and establish how much you can afford to repay before making a lending decision. The loan we offer is tailored to your life and we always set realistic, affordable repayment amounts, repayment frequencies and repayment methods.
We work hard to ensure that the terms of your loan are explained in full and in plain English, highlighting the risks as well as the benefits so you are fully aware of the terms of your agreement. We do not charge any additional fees and always make sure you know how much you will repay before committing to the loan. We also do not charge late fees.
If you have any questions or if there is anything you are not sure about, our advisors are here to help.
Oakam will help you to build your credit history by reporting your repayments back to Credit Reference Agencies. Your on-time repayments may improve your credit score over time. However, we will also report any missed payments to the same agencies, and this can affect your credit score adversely, making it more difficult to borrow in the future.
At Oakam, we are fully dedicated to serving our customers in a respectful and friendly manner at all times. Our employees are committed to understanding your point of view and circumstances and will treat every customer in a non-judgemental and empathetic way. That’s our promise to you.
It is important that you provide us with accurate and complete information during the loan application. We will use this information to establish the affordability of an Oakam loan and to make a decision about the loan amount, so it’s important that the information is 100% right.
We ask you to read all the contractual documents we provide before agreeing to a loan and to ask questions if you are unclear about any aspect of it. Please, feel free to contact us if you have any questions later regarding your loan.
Please be honest with yourself and us when looking at your weekly, fortnightly or monthly budget. Both you and us have to feel confident that you can afford the repayments on your loan.
After taking an Oakam loan, please take time to regularly review your financial commitments. If anything has changed or you start to find it difficult to meet your repayments, please contact us at the earliest opportunity. Our friendly team will discuss your situation and can make arrangements to further support you.
Oakam is authorised and regulated by the Financial Conduct Authority. You can find us under our Financial Services Register number 678734