At Oakam we are committed to offering our customers responsible access to credit. As a consumer credit lender, we are regulated by the Financial Conduct Authority (FCA) under the Consumer Credit Act and we take our obligation to treat you in a fair and respectful manner very seriously.
What you can expect from us:
We look at every customer individually. We listen to you, consider your current financial situation and establish how much you can afford to repay before making a lending decision. The loan we offer is tailored to your life and needs in terms of repayment amount, repayment frequency and repayment method.
We work hard to ensure that your loan is explained in full, highlighting the risks as well as the benefits in an open and transparent manner so that you are fully aware of the terms of your agreement. We are open about any costs so that there are no hidden fees or charges. You know how much you will repay before committing to the loan. We will not charge you any late fees either.
If you have any questions or if there is anything you are not sure about our advisors are here to help.
Oakam will help you to build your credit history by reporting your repayments back to Credit Reference Agencies. Your on-time repayments may improve your credit score over time. However, we will also report any missed payments to the same agencies, and this may affect your credit score adversely and make it more difficult to borrow in the future.
At Oakam, we are fully dedicated to serving our customers in a respectful and friendly manner at all times. Our employees are committed to understanding your point of view and circumstances and will treat every customer in a non-judgemental and empathetic way.
It is important that you provide us with accurate and complete information during the loan application. We will use this information to establish the affordability of an Oakam loan and to make a decision about the loan amount, so it’s important that the information is 100% right.
We ask you to read all the contractual documents that we provide to you in English before agreeing to the loan and to ask questions if you are unclear about any aspect of it. Please, feel free to contact us if you have any questions later regarding the loan.
Please be honest with yourself and us when looking at your weekly, fortnightly or monthly budget. Both you and us have to feel confident that you can afford the repayments of the loan you like.
After taking an Oakam loan, please take time to regularly review your financial commitments. If anything has changed and you might find it difficult to meet your repayments please contact us at the earliest opportunity. Our friendly Customer Care team will discuss this and can make specific arrangements to support you through this time.
Oakam is authorised and regulated by the Financial Conduct Authority. You can find us under our Financial Services Register number 678734