Careers at Oakam
Oakam is a rapidly expanding high street retailer providing straightforward and simple financial services for people who might find it difficult to borrow from the banks. We offer responsible access to affordable credit and are dedicated to serving our customers respectfully and in their language. We look at each person individually, their circumstances and needs on a face to face basis, before we make a decision on how much we can lend.
We currently have 22 stores across London and the Midlands and a telephone based virtual store which serves the entire UK. Our 290 staff speak more than 27 languages, and even more dialects.
With ambitious, national growth plans for 2014, and beyond, we are constantly growing Oakam's team and retail network along with our presence on the UK's high streets. We are strongly committed to serving our local communities.
We need first class individuals with the appropriate skills to meet our business needs as well as individuals with an entrepreneurial approach, who are passionate about people. At Oakam we pride ourselves in helping our employees to developing skills, moving up through the company and empower them to perform at their very best. If you are a specialist in your particular area and want to share that experience with us or if you are starting out in your career and want to join a fun, dynamic organisation where you will be given lots of opportunities to learn, then Oakam is the place for you.
Operating and adhering to Oakam's core values and beliefs:
Dedicated - Respectful - United - Passionate - Creative
London based Opportunities
Head of Marketing – closing date 14th February 2014
To support our expansion plan for next year and beyond, we are currently looking for a passionate and creative Head of Marketing. This role reports to the Commercial Director and heads a team of five with three direct reports.
The Head of Marketing defines the future state vision for the cross-channel customer experience that is based on Oakam's brand values and business model. You will develop strategies and implementation plans aligned to that vision, in partnership with retail and operational departments.
Key objectives are to:
- Leverage customer insight in order to develop first class customer service and communication strategies for each customer segment. You will closely collaborate with the CRM Manager and Heads of Departments to translate the strategies into processes and procedures that define how interactions across various channels throughout a customer's journey should be handled
- Constantly review and align the actual Oakam customer experience with the vision while taking into account the latest trends and technologies
- Create integrated, multi-channel marketing strategy for Oakam and oversee implementation by the marketing team
- Support newly opened stores with marketing activity to achieve the budgeted growth trajectory
- Manage corporate governance and ensuring all activities are aligned to Oakam's brand and strategy
- Act as the customer, brand and proposition ambassador across trading, project and risk committees
- Provide input to the annual marketing budget and manage the £1m marketing cost budget
- Analyse marketing performance by channel and report against KPIs at board level
- Select and manage key external agencies including creative and PR agencies
We are looking for individuals with a proven track record of at least 3 years heading up a Marketing department with a focus on providing first class customer experience. You must have demonstrated a superb delivery of an integrated and multi-channel customer experience and have introduced changes that contributed positively to a customer experience. You need to be a strategic and tactical thinker and be highly analytical and commercially aware. You need substantial experience across a broad range of marketing activities and disciplines. You must be highly adaptable and work well under pressure and have and have a creative approach to problem solving with the ability to think outside the box.
It's an exciting time here at Oakam and our people have drive and enthusiasm as well as energy and stamina to deliver a program of changes. Individuals that have a track record of working for national and/or international brands that are renowned for their good customer experience and customer loyalty preferred.
Preference will be given to candidates that have a solid understanding of financial advertising compliance (CCA, CCD and OFT) preferred.
HR Manager – East Croydon closing date 14th February 2014
The HR Manager is responsible for a current work force of circa 290 employees which is set to increase to approx 400 employees during 2014. You will provide professional advice and support on all employee relations and policy issues. Adopting a business partnering approach with key stakeholders and the business, you will manage the full Employee Relations case management including Capability, Absence Management, Disciplinary, Grievance and Appeals, ensuring a fair and consistent approach to Oakam's policies and procedures.
Critical to this position is to maintain excellent relationships with all business areas in Oakam, and develop effective working relationships with employees at all levels specifically the Retail stores, Contact Centre and the support teams. You will be responsible for the management of day-to-day transactional HR; as well as supporting the strategic people agenda. You will provide advice, guidance and support to Managers to resolve people issues in an efficient and timely way and support the development of the People Plan in line with strategic objectives. You will be responsible for the ER Case Management with escalation or referral to Head of Organisational Development as appropriate. You will be responsible for managing the HR Advisor and support the Recruitment Manager. To be considered for this position you must have a minimum of 5 Years HR Generalist experience, ideally within Retail, or a rapidly growing SME. You must be CIPD qualified and be able to demonstrate a proven track record of improving business performance though a thorough practice understanding of people policies, procedures, best practice and current thinking around effective and commercially sound employment practices.
To apply please email: Julia.firstname.lastname@example.org
Call Centre Advisors, Collections and Telesales - Continuous recruitment - no closing date
We are looking for individuals with call centre, collections or customer centric role backgrounds to join us on the next stage of our ambitious growth plan. Ideally candidates will also have some exposure within of a target and sales driven environment within a call centre, and will have the commitment and passion to work for an expanding organisation. Excellent communication skills are required, with a desire and passion to learn new and develop your existing skills. All candidates must have a good level of English; candidates with knowledge of Polish, Lithuanian, Czech, Slovakian, Hungarian, Romanian, Bulgarian, French and Portuguese, are desirable. All of these roles are based in our East Croydon Contact Centre a 5 minute walk from East Croydon train station.
To apply please email: email@example.com
Store Advisors - across London – Continuous recruitment no end date
We are looking for store advisors for our retail stores based across London. We look for individuals who have a passion for retail, and have a minimum of 6 months retail or customer service based face to face experience. We want candidates with the right attitude and willingness to learn, who have a desire to build a career with us supported by a structured training plan. Knowledge and fluency in a second language will be highly advantageous in particular Polish Lithuanian, Czech, Slovakian, Hungarian, Romanian, Portuguese, Yoruba, Twi, Linguala, Hindi, Bengali and Punjabi are desirable
To apply please email: firstname.lastname@example.org
Store Managers and Trainee Store Managers for stores across London - Fantastic opportunity!
Your role is to nurture and develop Store Advisors to establish and maintain the customer relationship, underwrite loans and support our mission of “Repeat and Recommend”. You are responsible for managing customer and employee satisfaction rates, improving the day to day experience of our Customers, building relationships with them to drive referrals and repeat business. The level of service that your advisors will give will lead to customers becoming ambassadors for the Oakam brand.
You will support all Advisors in the performance of their KPI Targets. Maintain excellent relationships with other business areas in Oakam, in particular the Contact Centre and Collections teams. You will manage the day to day planning of your store which will include the start and end of day cash management process, the store layout to include all key roles of the Sales Floor Coordinator, Underwriter, Relationship Manager and team briefings. Identifying and sharing best practices to ensure benefits of improvements are seen across the Oakam Store network and costs are effectively controlled. Ensuring that all cash management procedures are followed, including start and end of day procedures and disbursements. Ensuring that all underwriting risk policies are adhered to and used to enable our mission of repeat and recommend. Guaranteeing that the Store is compliant with the relevant legislation including CCA, DPA, Health & Safety and Employment Legislation. Design and effectively implement a marketing strategy for the store.
We are looking for dynamic, driven and proactive individuals to join us on the next exciting stage of our ambitious growth plan. You will have a strong background in a customer facing retail sales service environment. Management experience is ideal, but individuals with leadership skills, a drive to succeed and excellent communication skills will be considered. We are looking for trainee store managers to shadow existing store managers over a 3 month induction programme before going live with new and existing stores in London.
To apply please email: email@example.com
Assistant Store Managers - to be based across North and East London (Continuous recruitment-no closing date)
We are looking for dynamic, driven and proactive individuals to join us on the next exciting stage of our ambitious growth plans. You must have a proven track record in a customer facing and sales service environment. Management experience in a similar role is ideal, but individuals with leadership skills, a drive to succeed and excellent communication skills will be considered. We are looking for Assistant Store Managers to join us in our existing stores.
You will be trained on Oakam specific products, but will have the commitment to drive the success of the store forward alongside the Store Manager.
To apply please email: firstname.lastname@example.org
Store Advisors – Dudley and Birmingham
We are currently recruiting for our stores in the Midlands, specifically Dudley and Birmingham. We are looking for 1 full time Store Advisor in Dudley (40 hours per week) ideally Polish speaking but not essential. We require a full time Store Advisor (40 hours per week) for Birmingham, someone with “get up and go”, a passion for customer service, and a lively person who enjoys being pro-active street marketing and talking to customers.
We also need a part-time advisor for 16 hours per week, ideally fluent Polish speaking.
For more information about any of these roles, including full personal specifications and jobs descriptions please email email@example.com or call 0203-058-0289.